Refund Policy
Last updated: April 20, 2025
At BOBRES IPTV, we strive to provide the highest quality streaming service. We understand that sometimes you may need to request a refund. This policy outlines our refund procedures and eligibility criteria.
1. General Refund Guidelines
All refund requests must be submitted within 7 days from the date of purchase. This timeframe allows you to thoroughly test our service while ensuring a fair process for all customers. Requests submitted after this period will generally not be considered for refunds except in special circumstances at our discretion.
2. Refund Eligibility Criteria
We offer refunds under the following specific circumstances:
- Service Non-functionality: If the service is completely non-functional within 24 hours of purchase despite following our setup instructions and troubleshooting steps.
- Technical Issues: Persistent technical problems that our support team cannot resolve after reasonable attempts, making the service unusable for its intended purpose.
- Service Misrepresentation: If the service significantly differs from the description provided at the time of purchase in terms of channel availability or core features.
- Duplicate Charges: If you were accidentally charged multiple times for the same subscription period.
3. Non-Refundable Situations
The following situations are not eligible for refunds:
- Purchases Older Than 7 Days: Any subscription purchased more than 7 days prior to the refund request.
- Extensively Used Services: Subscriptions that show significant usage patterns (more than 20% of available content accessed).
- Third-party Issues: Problems caused by your internet connection, device compatibility, or third-party applications that are beyond our control.
- Post-trial Cancellations: Services canceled after the completion of any free trial or test period.
- Violation of Terms: Accounts terminated due to violations of our Terms of Service.
4. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer support team via email at contact@bobres.store or through WhatsApp.
- Include your account information, purchase date, and a detailed explanation of why you're requesting a refund.
- Provide any relevant information or evidence that supports your refund request, such as screenshots of technical issues or correspondence with our support team.
- Our team will review your request and respond within 24 hours with a decision or request for additional information.
5. Refund Processing
Once a refund is approved, please note the following:
- Processing Time: Refunds are typically processed within 3-5 business days after approval.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. If this is not possible, we will work with you to find an alternative solution.
- Service Termination: Upon refund approval, your access to our services will be immediately terminated.
- Partial Refunds: In some cases, we may offer partial refunds based on the duration of service used or the specific circumstances of your case.
6. Special Circumstances
BOBRES IPTV reserves the right to make exceptions to this policy on a case-by-case basis. We understand that unique situations may arise, and we are committed to fair and reasonable resolution of all customer concerns. In cases of service outages or technical issues affecting a large number of users, we may proactively offer compensation or extended service periods.
7. Policy Changes
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
8. Contact Information
If you have any questions about our Refund Policy, please contact us at: